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3PM to MIDNIGHT, EVERY DAY

QLife Updates

04 November 2024: 2023/2024 Year in Review and 2024 User Survey

QLife User Survey

In June and July 2024, QLife ran a survey to hear a bit more about our service users’ experiences, and how we can improve. You can now check out the outcomes of that survey HERE.

2023/2024 QLife Year in Review

For a snapshot of the July 2023-June 2024 year at QLife, check out our year in review piece HERE.


25 October 2024: QLife Webchat Service Disruption

Friday 25 October 2024

Webchat will be unavailable this Friday between approximately 3pm and 7pm AEDT (Sydney/Melbourne timezone). The phone line will be operating as normal on 1800 184 527 between 3pm and 12am AEDT. This is due to a system outage. Our webchat provider needs to perform some essential maintenance. For the next few days after this, things might be a little slower than usual on webchat as the system reboots. We are sorry for the inconvenience this may cause. You can email ask@qlife.org.au with any feedback or questions.


2 October 2024: QLife Operating Hours

We’ve updated our service times in some areas. From Sunday 6 October 2024:

• QLife is open nationally between 3pm and 12am AEDT (Sydney/Melbourne timezone).
• For WA, SA, Qld, NT the opening hours will be earlier in your state.

Everyone, anywhere in Australia can access QLife for the full 9 hours we’re open. However, for the time being, we needed to make these changes due to operational reasons.

You can email ask@qlife.org.au with any questions or concerns.

Things to know when contacting QLife

While we aim to respond to calls as quickly as possible, sometimes the service is in very high demand and we may not be able to get to everyone. We understand that it can be disappointing not to be connected to a peer, and encourage you to try us again a little later if this happens. If you or someone you know is interested in volunteering as a QLife peer supporter, click here.

If you have any feedback, please speak with your peer, or complete the user feedback survey here. We appreciate that with all changes there may be things that don’t go quite right. We will work quickly to resolve any issues that are identified.

What is QLife

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QLIFE IS HERE FOR YOU

QLife provides anonymous and free LGBTIQ+ peer support and referral for people in Australia wanting to talk about sexuality, gender, bodies, feelings or relationships.

WE KNOW HOW TO HELP

The QLife family includes hundreds of highly experienced LGBTIQ+ staff and volunteers Australia-wide. If you’re looking to connect with someone to explore what’s going on in your life, we’re here to take your call or webchat.

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are safe here

Trusted people to turn

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RESPECT AND TRUST IS KEY

Your privacy is our priority. You can trust our dedicated peer workers. QLife is an anonymous service you can rely on.

TO HELP LGBTIQ+ PEOPLE THRIVE

We’ve got some great resources for community members and health professionals, including QGuides, QLives and our LGBTIQ+ referral database

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we're here

QLife Partners

Acknowledgement of Country

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QLife acknowledges the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connection to lands, waters and communities. We pay our respects to all Australian Indigenous peoples and their cultures, and to Elders of past, present and future generations.

Acknowledgement of our Elders

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We pay our respects to those amongst the lesbian, gay, bisexual, trans, and intersex communities who have worked to support the improved health and wellbeing of their peers, children, families, friends, and country. We honour the elders in the diverse communities of which we are a part and we celebrate the extraordinary diversity of people's bodies, genders, sexualities, and relationships that they represent.