3PM to MIDNIGHT, EVERY DAY
QLife Updates
QLife Operating Hours: AnnouncementWe’ve updated our service times in some areas. From Sunday 6 October 2024:
• QLife is open nationally between 3pm and 12am AEDT (Sydney/Melbourne timezone).
• For WA, SA, Qld, NT the opening hours will be earlier in your state.
Everyone, anywhere in Australia can access QLife for the full 9 hours we’re open. However, for the time being, we needed to make these changes due to operational reasons.
You can email ask@qlife.org.au with any questions or concerns.
7 September 2024
Update 5:45pm AEST: Webchat is back online. The connection may still be patchy or slow as our system revives. The phone line continues to operate as normal.
Apologies to anybody inconvenienced by this disruption.
Wishing you a wonderful Saturday evening!
Service update- 4:30pm AEST: QLife's webchat is having some technical issues and is currently unavailable. The phone line is still operating as normal. Sorry for the inconvenience. We will update you as soon as we can.
29 August 2024
Service Notification
This is a message for our QLife West Coast service users. Due to some operational limitations, there will unfortuantely not be a peer supporter available between 10pm and midnight AWST tonight, Thursday 29th August. This disruption will only impact WA service users. For other states, operating hours are the same as normal. We are sorry for this disruption and are working on ways to strengthen our coverage.
22 July 2024
Service Notification
Yesterday QLife had a secondary issue related to the global IT CrowdStrike outage. This affected our phone systems from about 3pm - 6pm Sunday 21 July. We apologise to anyone trying to reach us by phone during this time. The issue was resolved for the remainder of our opening hours yesterday.
19 July 2024
Service Notification
QLife's webchat is having some technical issues and is presently unavailable.
If you could please make use of the phone line: 1800 184 527.
Sorry for the inconvenience. We will update you as soon as we can
8 May 2024
We're pleased to announce the launch of the QLife Impact Report 2024. This document, with artwork by designer Jacq Moon, outlines the broad goals of QLife's services, how we work towards those goals, and the ways that QLife has made a difference for LGBTIQ+SB communities in the years 2022 and 2023.
27 March 2024
Compliments
We've added a new Compliments box to our feedback area. Click here to check it out
Things to know when contacting QLife
While we aim to respond to calls as quickly as possible, sometimes the service is in very high demand and we may not be able to get to everyone. We understand that it can be disappointing not to be connected to a peer, and encourage you to try us again a little later if this happens. If you or someone you know is interested in volunteering as a QLife peer supporter, click here.
If you have any feedback, please speak with your peer, or complete the user feedback survey here. We appreciate that with all changes there may be things that don’t go quite right. We will work quickly to resolve any issues that are identified.
What is QLife
QLIFE IS HERE FOR YOU
QLife provides anonymous and free LGBTIQ+ peer support and referral for people in Australia wanting to talk about sexuality, gender, bodies, feelings or relationships.
WE KNOW HOW TO HELP
The QLife family includes hundreds of highly experienced LGBTIQ+ staff and volunteers Australia-wide. If you’re looking to connect with someone to explore what’s going on in your life, we’re here to take your call or webchat.
are safe here
Trusted people to turn
RESPECT AND TRUST IS KEY
Your privacy is our priority. You can trust our dedicated peer workers. QLife is an anonymous service you can rely on.
TO HELP LGBTIQ+ PEOPLE THRIVE
We’ve got some great resources for community members and health professionals, including QGuides, QLives and our LGBTIQ+ referral database
we're here
QLife Partners
Acknowledgement of Country
QLife acknowledges the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connection to lands, waters and communities. We pay our respects to all Australian Indigenous peoples and their cultures, and to Elders of past, present and future generations.
Acknowledgement of our Elders
We pay our respects to those amongst the lesbian, gay, bisexual, trans, and intersex communities who have worked to support the improved health and wellbeing of their peers, children, families, friends, and country. We honour the elders in the diverse communities of which we are a part and we celebrate the extraordinary diversity of people's bodies, genders, sexualities, and relationships that they represent.