3PM to MIDNIGHT, EVERY DAY
QLife Updates
28 April 2025 :
Today our phone lines will switch across to our updated system where you can choose to wait for up to 45 minutes. You can learn more about our new system by clicking here
We've also refreshed our 'Info about QLife page' to be more accessible and improve the quality of information. Link Here
24 April 2025 : Service Disruption
Due to some operational limitations, our phone lines will be closing between 10pm and midnight AEST this evening, Thursday 24th April. This disruption will only impact phone users. Webchat will still be available by clicking here Chat.
We are sorry for this disruption and are working on ways to strengthen our coverage.
17 April 2025 : Upcoming changes to the QLife phone queue
On Monday 28th April, we will be making some changes to our phone queue, to improve our caller’s experience. We will extend the maximum wait time, and update the messaging you hear. For more information click here
12 March 2025 : QLife Webchat Service Disruption: 4:00pm AEDT
UPDATE 4:00PM Service has been restored.
QLife's webchat system is currently experiencing an unplanned outage. We are waiting on more details from our technology providers and hope to be back up and running shortly.
Our phone line is still running as normal on 1800 184 527.
We apologise for the inconvenience to our webchat service users this evening.
28 January 2025: QLife Webchat Service Disruption: 9:00pm AEDT
QLife's webchat system is currently experiencing an unplanned outage. We are waiting on more details from our technology providers and hope to be back up and running shortly.
Our phone line is still running as normal on 1800 184 527.
We apologise for the inconvenience to our webchat service users this evening.
04 November 2024: 2023/2024 Year in Review and 2024 User Survey
QLife User Survey
In June and July 2024, QLife ran a survey to hear a bit more about our service users’ experiences, and how we can improve. You can now check out the outcomes of that survey HERE.
2023/2024 QLife Year in Review
For a snapshot of the July 2023-June 2024 year at QLife, check out our year in review piece HERE.
25 October 2024: QLife Webchat Service Disruption
Friday 25 October 2024
Webchat will be unavailable this Friday between approximately 3pm and 7pm AEDT (Sydney/Melbourne timezone). The phone line will be operating as normal on 1800 184 527 between 3pm and 12am AEDT. This is due to a system outage. Our webchat provider needs to perform some essential maintenance. For the next few days after this, things might be a little slower than usual on webchat as the system reboots. We are sorry for the inconvenience this may cause. You can email ask@qlife.org.au with any feedback or questions.
2 October 2024: QLife Operating Hours
We’ve updated our service times in some areas. From Sunday 6 October 2024:
• QLife is open nationally between 3pm and 12am AEDT (Sydney/Melbourne timezone).
• For WA, SA, Qld, NT the opening hours will be earlier in your state.
Everyone, anywhere in Australia can access QLife for the full 9 hours we’re open. However, for the time being, we needed to make these changes due to operational reasons.
You can email ask@qlife.org.au with any questions or concerns.
Things to know when contacting QLife
While we aim to respond to calls as quickly as possible, sometimes the service is in very high demand and we may not be able to get to everyone. We understand that it can be disappointing not to be connected to a peer, and encourage you to try us again a little later if this happens. If you or someone you know is interested in volunteering as a QLife peer supporter, click here.
If you have any feedback, please speak with your peer, or complete the user feedback survey here. We appreciate that with all changes there may be things that don’t go quite right. We will work quickly to resolve any issues that are identified.
What is QLife
QLIFE IS HERE FOR YOU
QLife provides anonymous and free LGBTIQ+ peer support and referral for people in Australia wanting to talk about sexuality, gender, bodies, feelings or relationships.
WE KNOW HOW TO HELP
The QLife family includes hundreds of highly experienced LGBTIQ+ staff and volunteers Australia-wide. If you’re looking to connect with someone to explore what’s going on in your life, we’re here to take your call or webchat.
are safe here
Trusted people to turn
RESPECT AND TRUST IS KEY
Your privacy is our priority. You can trust our dedicated peer workers. QLife is an anonymous service you can rely on.
TO HELP LGBTIQ+ PEOPLE THRIVE
We’ve got some great resources for community members and health professionals, including QGuides, QLives and our LGBTIQ+ referral database
we're here
QLife Partners
Acknowledgement of Country
QLife acknowledges the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connection to lands, waters and communities. We pay our respects to all Australian Indigenous peoples and their cultures, and to Elders of past, present and future generations.
Acknowledgement of our Elders
We pay our respects to those amongst the lesbian, gay, bisexual, trans, and intersex communities who have worked to support the improved health and wellbeing of their peers, children, families, friends, and country. We honour the elders in the diverse communities of which we are a part and we celebrate the extraordinary diversity of people's bodies, genders, sexualities, and relationships that they represent.