3PM to MIDNIGHT, EVERY DAY
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.
Whenever this policy changes, we will publish a notice on our website, and leave it visible for at least 30 days.
QLife requires staff, peer supporters, and volunteers to be consistent and careful in the way that they manage what is written and said about individuals and how they decide who can see or hear this information.
QLife aims to be an anonymous service. QLife does not automatically track or collect your IP address, phone number or other identifying details. We do request your postcode and other de-identified information like gender or background to help us better support you and that information is stored on our secure servers.
Aggregated, deidentified data is shared internally and externally for operational, planning, reporting and funding purposes.
The scripts of QLife webchats are kept securely for supervision and reporting purposes. If you provide personal information during a webchat, this information will be kept as a part of the webchat script. This information is stored securely and not used for any purpose other than training and supervision, except where required by law, such as mandatory reporting.
This policy relates to the facets of QLife that do involve the active collection of data. The personal information we may collect about you includes your name, contact details (including phone numbers and addresses), occupation, age, your health needs, and what supports you need, and other information which may assist us in conducting our business and providing and marketing our products and services.
Due to the nature of the QLife service, sometimes we receive sensitive personal information about service users, such as sexual orientation, intersex status, health information. This information has a higher level of privacy protection than other personal information.
We collect personal information through providing our services, or through our business relationships with our clients.
We will also generally collect personal information by way of forms filled out for the referral database, complaints or feedback forms you send us, face-to-face meetings, interviews, business cards, general electronic communications and telephone conversations. In addition, we collect personal information from our social media web pages (e.g. Facebook, Twitter, Instagram, LinkedIn). We may collect your personal information when you request or acquire a product or service from us, register with us as a subscriber to our newsletter, provide a product or service to us or when you communicate with us electronically (including email and facsimile), by telephone or in writing.
If, at any time, you provide personal or other information about someone other than yourself, you must have that person’s consent to provide such information for the purpose for which you provide it to us.
The primary purpose for which we collect personal information about you is to conduct our business, provide and market our services. In the case of sensitive information, this is only for us to provide our service to you.
Privacy means that we will:
We will ask whether you consent to your information being used.
In addition to the primary purpose outlined above, we may use the personal information we collect, and you consent to us using your personal information (other than sensitive information):
We never disclose personal information unless otherwise granted permission to do so or otherwise required by law.
We will take all reasonable steps to protect the personal information that we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure by means of secure premises, locked cabinets, firewalls, password access, secure servers and encryption of credit card transactions.
However, you acknowledge that the security of communications sent by electronic means or by post cannot be guaranteed. You provide personal information to us via the internet or by post at your own risk. We cannot accept responsibility for misuse, interference or loss, or unauthorised access, modification or disclosure in respect of your personal information where the security of the information is not within our control.
If you suspect any misuse, interference or loss, or unauthorised access, modification or disclosure in respect of your personal information, or any other privacy breach please let us know immediately.
You can ask about your personal information at any time. You can look at your personal information and make changes if anything is wrong.
We will destroy your personal information when we no longer need it. You can ask us to destroy or deidentify your personal information.
If anything happens to your personal information, we will let you know. We will make sure that your information is safe and we will protect you if your information is accessed.
If you have any further questions about your privacy at QLife, you can contact firstname.lastname@example.org
QLife acknowledges the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connection to lands, waters and communities. We pay our respects to all Australian Indigenous peoples and their cultures, and to Elders of past, present and future generations.
We pay our respects to those amongst the lesbian, gay, bisexual, trans, and intersex communities who have worked to support the improved health and wellbeing of their peers, children, families, friends, and country. We honour the elders in the diverse communities of which we are a part and we celebrate the extraordinary diversity of people's bodies, genders, sexualities, and relationships that they represent.