3PM to MIDNIGHT, EVERY DAY
Rights
QLife aims to uphold these rights to the extent they relate to the service QLife offers.
These rights have been derived from the Australian Charter of Healthcare Rights (second edition). For Arabic, Bengali, Chinese, Dari, Farsi, Greek, Hindi, Italian, Karen, Korean, Macedonian, Nepali, Punjabi, Spanish, Tagalog, Tamil, Thai, and Vietnamese translated versions, click here.
As a person using healthcare services, including digital mental health services, you have the right to:
- Access healthcare services and treatment that meet your needs
- Receive safe and high quality health care that meets national standards
- Be cared for in an environment that is safe and makes you feel safe
- Be treated as an individual, and with dignity and respect
- Have your culture, identity, beliefs and choices recognised and respected
- Ask questions and be involved in open and honest communication
- Make decisions with your healthcare provider, to the extent that you choose and are able to
- Include the people that you want in planning and decision-making
- Clear information about your condition, the possible benefits and risks of different tests and treatments, so you can give your informed consent
- Receive information about services, waiting times and costs
- Be given assistance, when you need it, to help you to understand and use health information
- Request access to your health information
- Be told if something has gone wrong during your health care, how it happened, how it may affect you and what is being done to make care safe
- Have your personal privacy respected
- Have information about you and your health kept secure and confidential
- Provide feedback or make a complaint without it affecting the way that you are treated
- Have your concerns addressed in a transparent and timely way
- Share your experience and participate to improve the quality of care and health services
Additionally, as a QLife service user, you have the right to:
- receive peer support from someone with lived experience as part of LGBTIQ+ communities
- Access QLife services free of charge
- Be heard and listened to in a respectful, caring and understanding environment
- Receive non-judgmental service where you can disclose and discuss anything you wish, without fear of being judged or having a negative response.
If you have any questions about these rights and how they relate to QLife, please contact us on ask@qlife.org.au.
If you would like to provide feedback or make a complaint, please click here.
Responsibilities
When engaging with QLife, you have a responsibility to:
- Treat all staff and volunteers with respect and courtesy
- Refrain from directing insults, aggression, or threatening behaviour or words towards our team, including homophobia, transphobia, and racism
- Respect and observe the boundaries of the service, including any limits on how many calls you can make per day, and the length of calls. Please see our Information about QLife page for more information on current service boundaries
- Understand that our peer supporters are anonymous and refrain from attempting to identify peer supporters
- Not use the QLife service for a purpose it was not intended for, such as to seek sexual gratification
- Refrain from harrassing or stalking of QLife staff or volunteers by any means including phone, online, or face to face
- Seek additional support for concerns which are outside the scope of QLife as a peer support service, such as crisis
QLife reserves the right to terminate any contact where these responsibilities are not observed by you. In the case of ongoing or repeated breaches, QLife may place restrictions on your access to the service.
QLife Partners
Acknowledgement of Country
QLife acknowledges the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connection to lands, waters and communities. We pay our respects to all Australian Indigenous peoples and their cultures, and to Elders of past, present and future generations.
Acknowledgement of our Elders
We pay our respects to those amongst the lesbian, gay, bisexual, trans, and intersex communities who have worked to support the improved health and wellbeing of their peers, children, families, friends, and country. We honour the elders in the diverse communities of which we are a part and we celebrate the extraordinary diversity of people's bodies, genders, sexualities, and relationships that they represent.