3PM to MIDNIGHT, EVERY DAY
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.
QLife aims to be an anonymous service. QLife does not automatically track or collect your IP address, phone number or other identifying details. We do request your postcode and other de-identified information like gender or background to help us better support you and that information is stored on our secure servers.
Aggregated, deidentified data is shared internally and externally for operational, planning, reporting and funding purposes.
The scripts of QLife webchats are kept securely for supervision and reporting purposes. If you provide personal information during a webchat, this information will be kept as a part of the webchat script. This information is stored securely and not used for any purpose other than training and supervision.
This policy relates to the facets of QLife that do involve the active collection of data. The personal information we may collect about you includes your name, contact details (including phone numbers and addresses), occupation and other information which may assist us in conducting our business and providing and marketing our products and services.
We collect personal information through our business relationships with our clients.
We will also generally collect personal information by way of forms filled out for the referral database, face-to-face meetings, interviews, business cards, general electronic communications and telephone conversations. In addition, we collect personal information from our social media web pages (e.g. Facebook, Twitter, Instagram, LinkedIn). We may collect your personal information when you request or acquire a product or service from us, register with us as a subscriber to our newsletter, provide a product or service to us or when you communicate with us electronically (including email and facsimile), by telephone or in writing.
If, at any time, you provide personal or other information about someone other than yourself, you must have that person's consent to provide such information for the purpose for which you provide it to us.
The primary purpose for which we collect personal information about you is to conduct our business, provide and market our services.
In addition to the primary purpose outlined above, we may use the personal information we collect, and you consent to us using your personal information:
We never disclose personal information unless otherwise granted permission to do so or otherwise required by law.
We will take all reasonable steps to protect the personal information that we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure by means of secure premises, locked cabinets, firewalls, password access, secure servers and encryption of credit card transactions.
However, you acknowledge that the security of communications sent by electronic means or by post cannot be guaranteed. You provide personal information to us via the internet or by post at your own risk. We cannot accept responsibility for misuse, interference or loss, or unauthorised access, modification or disclosure in respect of your personal information where the security of the information is not within our control.
If you suspect any misuse, interference or loss, or unauthorised access, modification or disclosure in respect of your personal information, or any other privacy breach please let us know immediately.
QLife acknowledges the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connection to lands, waters and communities. We pay our respects to all Australian Indigenous peoples and their cultures, and to Elders of past, present and future generations.
We pay our respects to those amongst the lesbian, gay, bisexual, trans, and intersex communities who have worked to support the improved health and wellbeing of their peers, children, families, friends, and country. We honour the elders in the diverse communities of which we are a part and we celebrate the extraordinary diversity of people's bodies, genders, sexualities, and relationships that they represent.