Privacy

Privacy Policy

In this Privacy Policy, "us", "we" or "our" means QLife. We recognise the importance of privacy and are committed to protecting your privacy when handling your personal information.

This Privacy Policy explains how we handle personal information in an open and transparent manner in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”) and other applicable privacy laws.

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.

This Privacy Policy is reviewed annually to take account of new or amended laws, new technology and/or changes to our operations and practices and the changing business environment. All personal information held by us will be governed by the most recently updated policy.

What information we collect and handle

QLife aims to be an anonymous service. QLife does not automatically track or collect your IP address, phone number or other identifying details. We do request your postcode and other de-identified information like gender or background to help us better support you and that information is stored on our secure servers.

Aggregated, deidentified data is shared internally and externally for operational, planning, reporting and funding purposes.

During a call or webchat if you tell us about a risk to a child or an imminent risk of serious harm to someone of any age (such as a plan for a suicide attempt) we are obligated to notify the relevant authority. If you or someone else is at serious risk of harm you can choose & consent to sharing personal or contact information with us so we can get help to you. Anytime you consent to share personal information with us we store and handle the information according to our privacy policy and the Australian Privacy Principles.

The scripts of QLife webchats are kept securely for supervision and reporting purposes. If you provide personal information during a webchat, this information will be kept as a part of the webchat script. This information is stored securely and not used for any purpose other than training and supervision.

This policy relates to the facets of QLife that do involve the active collection of data. The personal information we may collect about you includes your name, contact details (including phone numbers and addresses), occupation and other information which may assist us in conducting our business and providing and marketing our products and services.

How we collect information

We collect personal information through our business relationships with our clients.

We will also generally collect personal information by way of forms filled out for the referral database, face-to-face meetings, interviews, business cards, general electronic communications and telephone conversations. In addition, we collect personal information from our social media web pages (e.g. Facebook, Twitter, Instagram, LinkedIn). We may collect your personal information when you request or acquire a product or service from us, register with us as a subscriber to our newsletter, provide a product or service to us or when you communicate with us electronically (including email and facsimile), by telephone or in writing.

If, at any time, you provide personal or other information about someone other than yourself, you must have that person's consent to provide such information for the purpose for which you provide it to us.

Why we collect information

The primary purpose for which we collect personal information about you is to conduct our business, provide and market our services.

How we use personal information

In addition to the primary purpose outlined above, we may use the personal information we collect, and you consent to us using your personal information:

• to provide you with news and information about our services;
• to manage and enhance our services;
• to communicate with you, including by email, mail or telephone;
• as part of any investigation in relation to you or your activity which we suspect to be a breach of any of our terms and conditions, serious misconduct or unlawful;
• as required or permitted by any law or regulation (including without limitation the Privacy Act).

Disclosing Information

We never disclose personal information unless otherwise granted permission to do so or otherwise required by law.

How we hold personal information – security

We will take all reasonable steps to protect the personal information that we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure by means of secure premises, locked cabinets, firewalls, password access, secure servers and encryption of credit card transactions.

However, you acknowledge that the security of communications sent by electronic means or by post cannot be guaranteed. You provide personal information to us via the internet or by post at your own risk. We cannot accept responsibility for misuse, interference or loss, or unauthorised access, modification or disclosure in respect of your personal information where the security of the information is not within our control.

If you suspect any misuse, interference or loss, or unauthorised access, modification or disclosure in respect of your personal information, or any other privacy breach please let us know immediately.