QLife provides Australia-wide anonymous, LGBTI peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships.
QLife services are free and include both telephone and webchat support, delivered by trained LGBTI community members across the country. Our services are for LGBTI individuals, their friends and families, and health professionals in Australia.
Beyond the telephone, QLife offers webchat for people who prefer online interactions or for whom the phone is impractical.
QLife is continually working to be inclusive and respectful of diversity - we will always strive to ask about your identity, gender or relationship and will not assume that we already know.
The National LGBTI Health Alliance is the contract holder and works in collaboration with four state-based partner organisations who deliver the services. Each of the partner organisations has a long history of providing counselling and support within their local LGBTI communities. The QLife partner organisations are; Diverse Voices in Qld, Living Proud in WA, Switchboard in Vic, and Twenty10 (incorporating GLCS) in NSW.
The most significant partnership within QLife is that with the many volunteers across the country, without these passionate volunteers QLife would be unable to continue to provide this essential service to our LGBTI communities.
Both the telephone and webchat operate from 3pm – midnight every day.
QLife is funded by the Australian Government and operates as a unique partnership model.
Central to our service is our commitment to maintain and strengthen the proud history of LGBTI community-based phone counselling. Although QLife is only five years old, QLife partners have been delivering phone counselling across Australia for many years. Anonymous peer counselling has, and always will be, an important contributor towards better mental health for LGBTI Australians.
DiVo is Queensland’s peer based, volunteer led community LGBTIQ+ counselling organisation. Created in 1984, DiVo has always focussed on the wellbeing of the diverse people that comprise our communities. Core to our work is QLife, a peer to peer telephone and webchat counselling service
Other digital mental health services and resources can be found at Head to Health – the Australian Government’s mental health portal. You can find websites with information and advice, as well as apps and programs that help you build skills and track your progress. Also listed is how to get confidential support through phone, email and chat services, as well as where to find online forums.
QLife is funded by the Department of Health.
"Where it’s sitting now is that part of me is like, yes I have marriage equality and that’s awesome. But I also think of people who are trans and other people who aren’t included yet. People were knocked. It still affects them. Hurtful things were said. When I feel strong enough I will say to them “When you said that last year, you have no idea how much it hurt”. I want to have an open and honest conversation on a level where that person doesn’t feel attacked like I did. It’s the hard road, but the better road. Doing that will stand for transparency, courage and empathy."
QLife acknowledges the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connection to lands, waters and communities. We pay our respects to all Australian Indigenous peoples and their cultures, and to Elders of past, present and future generations.
We pay our respects to those amongst the lesbian, gay, bisexual, trans, and intersex communities who have worked to support the improved health and wellbeing of their peers, children, families, friends, and country. We honour the elders in the diverse communities of which we are a part and we celebrate the extraordinary diversity of people's bodies, genders, sexualities, and relationships that they represent.