3PM to MIDNIGHT, EVERY DAY
QLife Updates
03 June 2025 : Service User Survey
We want your input!
Have you contacted us in the last year?
We want your ideas, feedback and opinion on QLife to improve what QLife offers to you and other LGBTIQA+SB people.
The 2025 QLife User Survey takes about 15 minutes to complete, visit: QLife 2025 User Survey Information page
22 May 2025 : Service Disruption
Due to some operational limitations, our phone lines will be closing between 10pm and midnight AEST this evening, Thursday 22nd May. This disruption will only impact phone users. Webchat will still be available by clicking here Chat.
We are sorry for this disruption and are working on ways to strengthen our coverage.
28 April 2025 :
Today our phone lines will switch across to our updated system where you can choose to wait for up to 45 minutes. You can learn more about our new system by clicking here
We've also refreshed our 'Info about QLife page' to be more accessible and improve the quality of information. Link Here
24 April 2025 : Service Disruption
Due to some operational limitations, our phone lines will be closing between 10pm and midnight AEST this evening, Thursday 24th April. This disruption will only impact phone users. Webchat will still be available by clicking here Chat.
We are sorry for this disruption and are working on ways to strengthen our coverage.
17 April 2025 : Upcoming changes to the QLife phone queue
On Monday 28th April, we will be making some changes to our phone queue, to improve our caller’s experience. We will extend the maximum wait time, and update the messaging you hear. For more information click here
Things to know when contacting QLife
While we aim to respond to calls as quickly as possible, sometimes the service is in very high demand and we may not be able to get to everyone. We understand that it can be disappointing not to be connected to a peer, and encourage you to try us again a little later if this happens. If you or someone you know is interested in volunteering as a QLife peer supporter, click here.
If you have any feedback, please speak with your peer, or complete the user feedback survey here. We appreciate that with all changes there may be things that don’t go quite right. We will work quickly to resolve any issues that are identified.
What is QLife
QLIFE IS HERE FOR YOU
QLife provides anonymous and free LGBTIQ+ peer support and referral for people in Australia wanting to talk about sexuality, gender, bodies, feelings or relationships.
WE KNOW HOW TO HELP
The QLife family includes hundreds of highly experienced LGBTIQ+ staff and volunteers Australia-wide. If you’re looking to connect with someone to explore what’s going on in your life, we’re here to take your call or webchat.
are safe here
Trusted people to turn
RESPECT AND TRUST IS KEY
Your privacy is our priority. You can trust our dedicated peer workers. QLife is an anonymous service you can rely on.
TO HELP LGBTIQ+ PEOPLE THRIVE
We’ve got some great resources for community members and health professionals, including QGuides, QLives and our LGBTIQ+ referral database
we're here
QLife Partners
Acknowledgement of Country
QLife acknowledges the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connection to lands, waters and communities. We pay our respects to all Australian Indigenous peoples and their cultures, and to Elders of past, present and future generations.
Acknowledgement of our Elders
We pay our respects to those amongst the lesbian, gay, bisexual, trans, and intersex communities who have worked to support the improved health and wellbeing of their peers, children, families, friends, and country. We honour the elders in the diverse communities of which we are a part and we celebrate the extraordinary diversity of people's bodies, genders, sexualities, and relationships that they represent.