QLife Complaints form

Please use this form to tell us about your complaint.

QLife takes all complaints and feedback seriously, and will look into all information received.

You have the option to submit an anonymous complaint, however we will be unable to contact you with an outcome or resolution if you choose to remain anonymous.

We will aim to resolve your complaint within one month of receiving it. Throughout this time, if you have any questions or wish to follow up, please contact ask@qlife.org.au

To read more about what happens when you make a complaint- please click here, or to see a flow-chart diagram click here

We will use, handle, and store any personal information you provide to us in line with our Privacy Statement.

To return to our general feedback page, click here

Complaint form

Which of these best describes you?

I want to make a complaint about an experience I had with QLifeI am a friend/family member/ support person making a complaint on someone else's behalfI am a member of the public with another type of complaint

Name (optional)

If you submit your complaint anonymously, we will be unable to contact you and you will be unable to follow up on your complaint.

Your Postcode

Phone (optional)

If you submit your complaint anonymously, we will be unable to contact you and you will be unable to follow up on your complaint.

Email (optional)

If you submit your complaint anonymously, we will be unable to contact you and you will be unable to follow up on your complaint.

Please tell us in as much detail as possible about your complaint.

What happened?

What would you like to see happen?

Eg. an apology, improvements in communication, training, etc.

When did the incident happen?

Please give exact date and time if you can. This will help us investigate. If you don't know exactly, please skip this question and put the details you have into the text box in the next question.

How did you contact QLlife?

Please tell us whether the incident happened on a phone call or on a webchat.

Phone callWebchat

Is there anything more you would like to share with us?

QLife Partners

Acknowledgement of Country

QLife acknowledges the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connection to lands, waters and communities. We pay our respects to all Australian Indigenous peoples and their cultures, and to Elders of past, present and future generations.

Acknowledgement of our Elders

We pay our respects to those amongst the lesbian, gay, bisexual, trans, and intersex communities who have worked to support the improved health and wellbeing of their peers, children, families, friends, and country. We honour the elders in the diverse communities of which we are a part and we celebrate the extraordinary diversity of people's bodies, genders, sexualities, and relationships that they represent.