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QLife Complaints form

Please use this form to tell us about your complaint.

QLife takes all complaints and feedback seriously, and will look into all information received.

You have the option to submit an anonymous complaint, however we will be unable to contact you with an outcome or resolution if you choose to remain anonymous.

We will aim to resolve your complaint within one month of receiving it. Throughout this time, if you have any questions or wish to follow up, please contact ask@qlife.org.au

To read more about what happens when you make a complaint- please click here, or to see a flow-chart diagram click here

We will use, handle, and store any personal information you provide to us in line with our Privacy Statement.

To return to our general feedback page, click here

To leave a compliment about a positive experience, check out our new Compliments form click here

Complaint form

Which of these best describes you?

I want to make a complaint about an experience I had with QLifeI am a friend/family member/ support person making a complaint on someone else's behalfI am a member of the public with another type of complaint

Name (optional)

If you submit your complaint anonymously, we will be unable to contact you and you will be unable to follow up on your complaint.

Your Postcode

Email (optional)

Leaving your email is optional, however it will allow us to follow up with you, including if we need more information to track down the incident. We prefer to communicate via email when handling complaints. If you submit your complaint anonymously, we will be unable to contact you and you will be unable to follow up on your complaint.

Please tell us in as much detail as possible about your complaint.

What happened?

What would you like to see happen?

Eg. an apology, improvements in communication, training, etc.

When did the incident happen?

Please give exact date and time if you can. This will help us investigate. If you don't know exactly, please skip this question and put the details you have into the text box in the next question.

How did you contact QLlife?

Please tell us whether the incident happened on a phone call or on a webchat.

Phone callWebchat

Is there anything more you would like to share with us?

Difficulty accessing QLife

If your feedback or complaint is about having difficulty accessing QLife, we are really sorry to have missed you on this occasion.

We’re working hard to better meet the demand for our services.

This complaint form goes through to an inbox that is only monitored once a day during Monday to Friday business hours. We hope you’ll consider reaching out to one of these other services if you are in immediate need of support or someone to talk to:

000 for Emergency
Lifeline for 24/7 crisis support. Phone 13 11 14, or text 0477 131114, or webchat via https://www.lifeline.org.au/crisis-chat/
13 Yarn for 24/7 Aboriginal & Torres Strait Islander crisis support: Call 13 92 76
Suicide Call Back Service for 24/7 counselling: 1300 659 467
Beyond Blue: Call 1300 22 4636 or chat online
1800 RESPECT Call 1800 737 732, text 0458 737 732 or chat online
MensLine Australia: Call 1300 78 99 78
Kids Help Line – Call 1800 55 1800

Mental Health Triage Lines:

NSW - 1800 011 511
VIC - http://www3.health.vic.gov.au/mentalhealthservices/
QLD - 1300 64 2255
SA – 13 14 65
WA - 1800 676 822
NT – 1800 682 288
ACT – 1800 629 354
TAS- 1800 332 388

QLife Partners

Acknowledgement of Country

QLife acknowledges the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connection to lands, waters and communities. We pay our respects to all Australian Indigenous peoples and their cultures, and to Elders of past, present and future generations.

Acknowledgement of our Elders

We pay our respects to those amongst the lesbian, gay, bisexual, trans, and intersex communities who have worked to support the improved health and wellbeing of their peers, children, families, friends, and country. We honour the elders in the diverse communities of which we are a part and we celebrate the extraordinary diversity of people's bodies, genders, sexualities, and relationships that they represent.

1800 184 527