Updates

Changes coming 28th April 2025

We’re launching some updates to our phone queue system on Monday 28th April! Here's what will be changing:

You’ll be able to wait for 45 minutes instead of 30 minutes.

- This means you won’t get disconnected and have to call again after 30 minutes is up.

The numbers look good!

- We think this will help about 50% more callers get through on their first try.

We've simplified our hold messages

Just one person’s voice doing the talking
A shorter intro message
Better quality audio
More time in between messages to chill to music
An automatic voice that tells you your position in the queue, but doesn’t interrupt the other messages.
More useful information about what you can expect at QLife
An optional grounding activity to support you while you wait

We've made these changes based on feedback

From service users, staff and volunteers, and our consumer advisory group - we hope we can make even more improvements in the future!Our current phone system will stay in place until the 28th, while we put the finishing touches on the new version. Stay tuned!

QLife Partners

Acknowledgement of Country

QLife acknowledges the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connection to lands, waters and communities. We pay our respects to all Australian Indigenous peoples and their cultures, and to Elders of past, present and future generations.

Acknowledgement of our Elders

We pay our respects to those amongst the lesbian, gay, bisexual, trans, and intersex communities who have worked to support the improved health and wellbeing of their peers, children, families, friends, and country. We honour the elders in the diverse communities of which we are a part and we celebrate the extraordinary diversity of people's bodies, genders, sexualities, and relationships that they represent.