The information below explains more the QLife Service User Survey in 2024. Knowing what’s involved will help you decide if you want to take part.
Participation in the survey is voluntary. If you don’t wish to take part, you don’t have to.
The Survey Can be accessed by clicking here
What is the purpose of this survey?
We would like feedback from our callers, web-chat and website users. We want to know what is working and what isn't working for you when you use QLife. We invite suggestions on what you think could be improved. We’d love suggestions on what enhancements we could offer in the future.
What does participation in this survey involve?
Survey is open to anyone who has used QLife and will be open for five weeks. The survey has up to 26 questions (depending on your responses) and should take less than 10 minutes to complete.
Most questions have multiple choice or check boxes, and a few questions have a text box for free text. We will not be monitoring what gets typed in the text box regularly while the survey is open so please don’t type anything in there that needs timely action or support (instead contact us through the regular QLife channels – phone (1800 184 527) or webchat.
What are the possible benefits or risks of taking part?
Risks: We have aimed to limit the potential negative impact of any questions we are asking you. If you find yourself feeling emotional, upset, angry or triggered in some other way please contact QLife on 1800 184 527 or webchat from 3pm – midnight any day of the week.
Outside of these hours, or if QLife is hard to get through to, we hope you’ll consider reaching out to one of these other services if you are in immediate need of support or someone to talk to:
- 000 for Emergency
- Lifeline for 24/7 crisis support. Phone 13 11 14, or text 0477 131114, or webchat via https://www.lifeline.org.au/crisis-chat/
- 13 Yarn for 24/7 Aboriginal & Torres Strait Islander crisis support: Call 13 92 76
- Suicide Call Back Service for 24/7 counselling: 1300 659 467
- Beyond Blue: Call 1300 22 4636 or chat online
- 1800 RESPECT Call 1800 737 732, text 0458 737 732 or chat online
- MensLine Australia: Call 1300 78 99 78
- Kids Help Line – Call 1800 55 1800
Benefits: We cannot guarantee or promise that you will receive any direct benefits from participating in this survey; however, possible benefits may include improvements to QLife that are more in-line with what you want from QLife.
Withdrawing from the survey
If you do not wish to take part, you do not have to. If you start the survey and then change your mind, you are free to close the browser (the answers that you have completed will be saved and the survey will be recorded as incomplete).
However, once you submit your survey, we are unable to remove your response as it will be impossible to identify your completed survey.
What will happen to information about me?
By clicking the consent button at the start of the form you consent to QLife collecting and using unidentified information from you for the improvement of QLife. Any information obtained in survey will not be linked to any identifiable data like an email address.
Information collected or used will be stored as non-identifiable and on secure servers.
Your survey responses and information about your response will be stored on QLife’s secure servers, maintained by LGBTIQ+ Health Australia.
Your information will be used for planning to improve the QLife service. It will be used by QLife service teams in relation to QLife service planning and improvement (see table below). Unidentifiable aggregated data may be shared with our funders at the federal Department of Health.
What if something goes wrong?
Please contact QLife at ask@qlife.org.au or through phone 1800 184 527 or webchat from 3pm – midnight any day of the week.
If you are in crisis, please contact the following 24/7 services
Outside of these hours, or if QLife is hard to get through to, we hope you’ll consider reaching out to one of the services in the dot points above.
How will I know how my information was used?
A summary of the survey insights will be available on the QLife website by 30 November 2024.
Who is running this survey?
QLife is made up of five organisations who are all taking part in running this survey. Staff, volunteers, and contractors of these organisations are involved in the work and are bound by privacy and confidentiality laws, policies and procedures. The organisations are:
Organisation | Role in QLife | Role in this survey |
LGBTIQ+ Health Australia | QLife national office | Running the survey
Collecting & storing data
Interpreting insights
Planning and implementing enhancements |
Diverse Voices | QLife delivery partner | Interpreting insights
Planning and implementing enhancements |
Living Proud | QLife delivery partner | Interpreting insights
Planning and implementing enhancements |
SwitchBoard | QLife delivery partner | Interpreting insights
Planning and implementing enhancements |
Twenty10 | QLife delivery partner | Interpreting insights
Planning and implementing enhancements |
No member of any of the teams above will receive a personal financial benefit from your involvement in this research project (other than their ordinary wages).
Further information
If you want any further information concerning this project please email ask@qlife.org.au
For more information about Privacy at QLife, visit https://qlife.org.au/privacy or https://qlife.org.au/uploads/PP16.2-Easy-English-Privacy-Statement.pdf
Click here to access the survey
