About QLife

Our team




What is QLife?


QLife is Australia’s first nationally-oriented counselling and referral service for Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) people. The project provides nation-wide, early intervention, peer supported telephone and web based services to diverse people of all ages experiencing poor mental health, psychological distress, social isolation, discrimination, experiences of being misgendered and/or other social determinants that impact on their health and wellbeing.

Why do we exist? 


QLife is an initiative of the Department of Health’s Teleweb project, directed by the National LGBTI Health Alliance in collaboration with Australia’s already existing state-based Gay and Lesbian counselling organisations.

Over about 40 years, services have provided telephone support for gay and lesbian people on some level in Australia, generally on a home-state basis. During the many years since, Queer communities have grown to include persons who may identify for many reasons as non-heterosexual but not only exclusively as same-sex attracted, and our counselling services have grown along with this to include the experiences of intersex, bisexual and transgender people. We acknowledge that in name, many bisexual, intersex or trans people may not have felt included in this history of community-based counselling, and QLife is committed to creating a service that more adequately addresses this need. It remains the case that LGBTI Australians have markedly higher rates of anxiety, depression and well-being than do the Australian community as a whole, for a range of reasons.

What do we do?


Central to our service is QLife’s commitment to maintain and strengthen the proud history of LGBTI phone counselling across Australia. Distance counselling always, and will always be, an important contributor towards better mental health for LGBTI Australians. Beyond the telephone, being able to access such support via web chat and internet forum interaction will provide flexible and friendly access for people who prefer more anonymous interactions or for whom the phone is impractical. Central to our driving ethos is providing a space where we aim to be inclusive and respectful of diverse experiences of bodies, genders and sexualities including intersex or trans people who are heterosexual. We will always strive to ask about your identities, not assume that we already know.

When do we operate?


QLife counselling services will be available 7 days a week, 365 days a year between the hours of 3pm – 12am Australia wide.  Phone counselling and web chat services will be provided by volunteers engaged in their home-state centres, with national support provided by a team of paid staff members. Mental Health and Referral information will be available via the web 24 hours a day, 7 days a week.

Who are we?


The QLife family includes many hundreds of staff members and volunteers Australia-wide. We are comprised of

  • Diverse Voices – Queensland
  • Living Proud – Western Australia
  • Switchboard – Victoria
  • Twenty10, which incorporates GLCS NSW
  • National LGBTI Health Alliance


Mental Health Advisory Committee


QLife’s publications and public documents are curated and overseen by a panel of experts working in the field of LGBTI Mental Health. For more information on the Committee and membership, please contact us at ask@qlife.org.au

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Just used our phone or chat service?


Tell us what you thought.


The survey is anonymous and should take less than 5 minutes to complete. It will assist us in improving our service and it will help us to continue to provide support for the LGBTI communities, now and in the future. We appreciate your time to complete this.

Contact QLife




QLife phone and chat are open from 3pm to midnight in your state or territory, every day.

If you find your call isn’t being picked up, keep trying until you can get through. If you are waiting a long time in the chat queue, keep your window open until a counsellor is free to chat with you. Sometimes it can take a while to get through to us.


To contact us for general enquiries & feedback (not including support), you can email our office at 




Chat support





Phone support


1800 184 527

QLife Terms and Conditions


Getting help outside of service hours


If you need immediate help outside of 3pm and midnight, QLife suggests the following 24/7 nation-wide services.



For all ages

13 11 14


Kids Helpline

For anyone 25 or under

1800 55 1800

Suicide Callback Service

If you’re experiencing thoughts of self-harm or suicide

1300 659 467